Reservations: 0800 118 2371

terms and conditions

General

Customers are required to sign to the rental agreement on vehicle handover.
A copy of the agreement will be provided to the each customer along with a payment summary.
Vehicles must NOT leave Great Britain without our written consent.
All Payments must be provided by credit or debit cards.

Driving Licence requirements and restrictions

All drivers must have:
No more than 1 accident involvement within last 3 years
Held a valid driving licence for at minimum of 5 years.
No more than 2 speeding offenses within last 3 years
No suspension of driving within 5 last years
Licence must state current residential address

Rental Extras:

Additional driver £7.50 per day.
Airport meet and Great: £15.
Fuel is not included within the cost.
Admin costs for traffic and parking violations £45.
Free Mileage allowances: 150 miles per day.

Booking Deposit

Deposits under £100 are non-refundable if the customer cancels the reservation.
Deposits are refundable if we Cancel the Reservation.

Vehicle Excess - Damage - Loss

The customer is Liable for vehicle insurance excess stated on the hire agreement for loss and damage (amount depends on vehicle type/model). Customers can obtain further cover for payment of excess and have the amount reimbursed, cover is from as little at £3 per day. Details provided prior to rental.

Vehicle Use Restrictions

All vehicles must not be used for any of the following:
1. Off-Road - public highway Motor racing
2. Emergency services
3. Hire reward and chauffeur services
4. Exceed the passenger vehicle limit
5. Pets inside vehicle (Permission Only)

Payment Methods

All major Debit/Credit cards, including Master-card, Visa, Switch, American Express. Credit cards may incur a maximum fee of up to 2%.

Early termination and cancellations

We advise the customer to only reserve the vehicle for the period required. We may not refund any payments once the vehicle has been reserved or hired unless agreed in writing.
Cancellations or amendments with less than 7 days from the date of hire will incur a fee up to 75% of the outstanding total cost of hire due to administration and upfront costs of insurance coverage. Cancellations with over 7 days notice from the date of hire will incur a fee up to 50% of the outstanding total cost of hire due. The customer authorises these charges by the same credit/debit card previously used for the deposit payment.

Vehicle Upgrades & Amendments

On unusual occasions the reserved vehicle may be upgraded without prior notification. If we are unable to provide the exact same model as per the arranged reservation we will guarantee to provide the same make (i.e) range rover or land rover but with a higher spec model along with a greater retail value.
The customer can refuse to continue with the reservation however a 30% charge of the remaining balance will be required.